Most evenings smart casual attire is appropriate. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Please note that our staff and crew are not permitted to handle your oxygen and/ or oxygen equipment during the embarkation and disembarkation process, thus you must be able to handle your supplies if you bring your own. Reconfirm any special transfer requirements for disembarkation with the on board. Reservations and dining times will be available to pre-reserve. Port Shopping Ambassador Program: Your cruise vacation would not be complete without experiencing some of the worlds best duty-free shopping. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. And just got of the phone with HAL to verify that all amounts are showing. These requirements are established by the countries you are visiting and not by Holland America Line. We're sorry, this promotion has ended. However, if you take out or bring into the United States more than US$10,000, you are required by law to file a report with the U.S. Customs Service. Capacity is limited for many activities, so book early using your Onboard Credit. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. Please inform your credit or debit card issuer in advance that your card will be used on a Holland America Line ship. If you plan to bring a service animal, you must call our Guest AccessibilityDepartment. The password will need to be disclosed to the youth staff upon pick up of the child. For your safety as well as the safety of fellow guests and crew, guests using powered mobility devices should exercise caution by utilizing reduced speed settings on their mobility device while on board and in terminal facilities. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Gratuities for other services, including, but not limited to, bar, dining room, wine accounts and spa/salon services, are not included. Choose from options for calling only, calling and messaging or calling, messaging and data. Do Not Sell or Share My Personal Information. For guests who have made independent flight plans and purchased any of Holland America Lines transfers, you must advise Holland America Line of your air schedule at least 14 days prior to arrival. 150th Anniversary Offer (Offer): Onboard Credit through this offer is available in the following amounts: US$75 per person (US$150 per stateroom) for guests booked in an Interior or Ocean View stateroom; US$150 per person (US$300 per stateroom) for guests booked in a Verandah stateroom, Vista Suite, Signature Suite, Neptune Suite, or Pinnacle Suite. You should have it available at the gangway when disembarking so please. WebFind the best cruise and vacation deals on the Internet, make cruise and hotel and reservations online, and research vacation destinations online at Dream Vacations If we do not have your information by this deadline, you will be unable to sail. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. We cannot process refunds on these cards. Across the cruise lines fleet of 11 ships, theres everything from live music to lectures to keep all ages happy, and weve rounded up the most fun to be had. Onboard Credit: Depending on stateroom category, guests receive up to $150 onboard credit per person that can be used for a variety of amenities, including specialty I guess we will postpone booking as many shore excursions as possible so we can use our shipboard account and hope none of the tours we postpone are sold out. Experience the best in cruise ship entertainment. Having said that, remember that rules do change by ship and also some ships are stricter than others. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. While we try to fulfill all requests, it may not always be feasible. CC Help Jenn Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Upon disembarkation, your bags are delivered directly back home. At Holland America Line, cruising is our passion. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Reconfirm any special requests with the Maitre d after you board. bars, the shops, spa, shore excursions. Conserving Water and Reducing Waste Water Discharges: We make the most of our water. Most people don't realize it, but the same thing is done when you reserve a hotel room or a rental car using a credit card. With very limited exceptions (such as some Panama Canal cruises),U.S. law prohibits persons from beginning their cruise in oneU.S. port and ending it in a different U.S. port. The plan can be activated on any device, but only one device can be actively connected at a time. All cash advances are subject to restrictions. You do not need to include any suffixes on your airline ticket. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. You may be required to present additional or different travel documents when entering foreign countries, including some countries in the Western Hemisphere. Please bring the prepaid Gift card (with the Visa/Mastercard/American Express and Discover logo) to Guest Services for processing and do not register it online. Dining venues vary by ship. Pack shoes on top of other contentsin your baggage to expedite the screening process. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Alaska Bonus Offers: Eligible Alaska cruises to and/or from Vancouver, Glacier Bay cruises and cruisetours (excludes cruisetour Y3-Y6) booked October 14, 2022, through November 15, 2022, receive one (1) Shore Excursion credit redeemable for a White Pass Summit Scenic Railroad shore excursion per person per booking. No, the cash deposit is the same as the credit card deposit. I think they use this for special social events for the crew. a visa for stays of 90 days or less, when they meet all requirements. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. So, of course unless some special additional, non-standard verification is requested, any OBC can be used to offset the HSC. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. Embarkation Time:Your assigned check-in time is printed on the Boarding Pass page in your Express Docs. Promotion is based on promotion code(s) N2 and based on double occupancy. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Schengen Visa Holders: New requirements pertaining to proof of medical insurance coverage have been adopted for all Schengen visa holders. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Birth certificates can be an original or certified copy. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. I don't have to hope that they credit it to the right place. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Distribute your ship phone number to friends and relatives. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. I will make this one statement--a hold on a credit card is standard throughout the travel industry--rental cars, hotels, and cruise ships. It is also your access card to your stateroom. Passport (recommended travel document) (valid for travel by air, land and sea), Passport Card (valid for land and sea border crossings only), State Issued Enhanced Drivers License (EDL) (valid for land and sea border crossings only, not valid on Yukon Cruisetours due to air travel included in the Journey), Other documents approved by the Department of Homeland Security, U.S. and Canadian residents: 866 935 8472, Switzerland residents: 41 (0) 22 884 18 70. Mail: Letters and postcards may be mailed from the ship while in ports of call. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. :oYou're right. Started June 21, 2021, By Holland America Line is You will recognize our representatives by their Holland America signs. CC Help Jenn Additional cigars and cigarettes may be brought into the country, but they will be subject to duty and taxes. With this in mind, the following emergency phone numbers are available for your use. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. Other restrictions and exclusions may apply. But after reading the above post it looks like I will have to have the full 420.00. From rejuvenating at the spa while enjoying ocean views to making magical memories during once-in-a-lifetime excursions, weve got you covered. Please note the following general information about Luggage Direct: Restrictions for each homeport city include participating airlines, earliest and latest flight times, and citizenship requirements. When your clients reserve a Winter or Spring 2023 Panama Canal cruise on board Volendam or Zaandam, theyll save $200 per person on all I still think it is too much, though. Offer expires November 15, 2022. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. You may select to print as many as you need for your vacation. Unused TA credits were credited back to our credit card at the end of the cruise. Most doorways in non-accessible staterooms will not allow for adequate storage of moderate or larger size scooters. Promotional credits are nonrefundable. Hi! Have the post office hold your mail. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. He could still use it to get access, but he would not be able to charge anything. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. It depends on the type of OBC you have. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. We have partnered with CIBTvisas as a service to assist with the collection of necessary documents. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. Please dial 911 in an emergency. Appointments are strongly suggested, particularly for Dressy Nights. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! Learn more, With a large selection of wine, beer, cocktails, soda, specialty coffee and more, we offer a variety of options to quench your thirst and delight your senses. Also, stop your newspaper delivery or have a friend or neighbor take them in for you. It is obviously available in Seattle, but not available on the ships. Items that should be registered generally include those not manufactured in your country. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Im sure it will all work out and if we can buy them an excursion and drinks that will be great. Please attach a tag to each piece of luggage you will be checking on the cruise. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. Please Note: Please read the LUGGAGE DIRECT SERVICE section, for more detailed information. Thank goodness that she has an American Express card because she probably would have already maxed out a regular credit card paying for the cruise and airfare for us. There is no charge to your credit card. Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. Further information will be provided on board. For 21+ day voyages (excluding Grand Voyages), eligible guests will receive US$300 credit per person to apply toward their shore excursion purchase(s). And the run around I got when I asked about it, makes me regret picking Holland America. In the event of unexpected travel delays and emergencies, pack enough prescriptionmedication for at least 2 weeks beyond the length of your travel itinerary. WebExclusive Onboard Credit Up to $100 on select sailings + Exclusive Rates Distinctive Voyages Amenities include a Cocktail Reception, Exclusive Shore Event + more Best Holland America Line Cruise Deals by Destination Select Destination Caribbean & Bahamas Alaska Alaska CruiseTours Panama & South America North Europe South Europe Transatlantic What have people been experiencing lately using OBC towards gratuities? Transfers are available to Flight Ease guests and to guests who have independent flight plans. Started August 27, 2021, By WebAn envelope. There is a charge for the use of the self- service launderettes and it is coin operated. Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Can it go towards a pre-excursion hotel/transfers arranged thru HAL? Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Limited time offer, Savings for Onboard Bookings Only. Holland America Line has recently won the following environmental honors: Green Gateway Award: Port of Seattles Green Gateway Partners Award program, 20102016, and the Technology Innovator Award in 2015, Blue Circle Award: Port Metro Vancouvers EcoAction program for commitment to sustainability, 20102014. All staterooms are equipped with hair dryers. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Any wine or champagne supplied by the Holland America Line to you is not subject to a corkage fee. Please attach a tag to each piece of luggage you will be checking on the cruise. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. I will have travellers checks to cover my account. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. With RCCL there was no hold, I gave my creditcard number and that was it. WebHolland America Featured Promotion Get This Deal Avoya Advantage Exclusive Up to $500 Free Onboard Credit, Free Upgrades, Save up to 30%, Free Beverage Package, up to $600 Free Shore Excursion Credit PLUS More! By Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. In addition, a professional Fitness Instructor is available to instruct you in proper techniques of using the equipment. Then sail away for your romantic honeymoon! The password will need to be disclosed to the youth staff upon pick up of the child. No internet purchase required to download or use on board. Hope it works out for you. This requirement does not apply to U.S. or Canadian citizens. Reservations may be made on board by contacting the restaurant manager. Please Note: Children wearing any type of diaper, including swimming diapers, or who are not toilet trained are not allowed into the swimming pool and whirlpool areas. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Local sales taxes are applied where required. Please see the following important information about your luggage tags. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. I prepaid a drink package and soda cards and 2 excursions. Guests arriving at embarkation without complete and accurate documentation may not join the voyage and will not be entitled to a refund. With Carnival, they held $70X4 adults and $70X2 kids. Keep these items close at hand in your purse or jacket pocket. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. AT&T Mobile Packages: Guests with AT&T service may choose from a selection of packages offering discounted rates for international calls, texts and data while on board. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. both aerobic and strength-training equipment. I know because I checked. No-host mini-bars can be found in every stateroom onboard Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam and Zuiderdam and in the verandah stateroom category and higher for all other ships. If your OBC is from another source, other than Holland, you can get the amount refunded to you. (Only a few days before I told her about the deposit, she booked this cruise on a frenzied whim [long story, it was all rather unexpected] and, because of the deadline, I suppose, had to pay for the entire cruise for all seven of us in Oceanview rooms at the time that she booked it). Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. Your card will be pre-authorized for US$60 per person for each day for cruises up to 25days and US$30 per person per day for cruises longer than 25 days. From time to time guests encounter transportation delays in getting to their cruise ship. Payment of any fines levied is the responsibility of the individual guest. Additional information concerning Customs matters will be provided during your cruise. This will help prevent delays in obtaining pre Holland America Line's 150th Anniversary Offer Includes an Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. I don't have a problem with a hold for prepaid tips. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. Please do not forget to print them out prior to leaving home. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. For this reason, Holland America Line has size and weight guidelines for scooters. (See section for Bags VIP Luggage Delivery below for details.). For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. No additional deposits will be due until final payment. I've had rental car companies put holds of $300-$500 on my credit card. Luxury dining options in the Pinnacle Grill and Rudi's Sel De Mer, featuring the highest quality meat and fish, is available on all ships. Would the front desk be able to tell us do you know? America Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. Oxygen and/or oxygen equipment deliveries will NOT be accepted from any other company. :). All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. (and yes I can afford to have a $2500 hold put on my card but it is the principle of the issue) I know a lot of families that don't have that much money and would enjoy a cruise, but wouldn't be able to pay $2500 for a cruise, another couple of thousand for airfare and then find out that they have to come up with another couple thousand instead of only a few hundred for tips. You are responsible for complying with the policies. Sharing of any beverage or the package is not permitted. Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Save my name, email, and website in this browser for the next time I comment. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. Guests are urged to complete the Online Check-in process before leaving home. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel.

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