To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. Some smart home enthusiasts find the reactive lighting to be a bit distracting while gaming or watching a movie while others are here for the new, immersive smart experience. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. The only thing to be careful of is if you have multiple routers in your house you will probably need to ensure that both Hue devices connect to the same router. Manage Settings Click on the search icon on your taskbar and search for %appdata%. Hue Play HDMI Sync box | Page 22 | AVForums You can check the apps data files. Youve probably already guessed the solution here. ask a new question. When lots of users have various problems, they dont know how to solve even if they do the various test. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Select your Wi-Fi network and tap Connect. In a press release around yesterdays update Signify writes: The Philips Hue Play HDMI Sync Box now also reacts to common infrared TV remotes or the Logitech Harmony universal remote control. A forum where Apple customers help each other with their products. These are devices that boost the range and performance of your Wi-Fi router. With the Hue sync box, you can experience surround lighting where your smarts lights flash, dance, and change color to match the action on the TV screen. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. You also can turn off the 5ghz network to see if it works. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. Hue uses these connections to create their surround lighting experience. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. On your PC, search for %appdata% in the taskbar. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. Philips Hue on Twitter You can open it by typing %appdata% in the taskbar. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. If the apps data files get messed up, the app can start having performance issues. Continue holding the BIND and EJECT buttons for 10-15 seconds. This website uses the TMDb API but is not endorsed or certified by TMDb. Got it as a gift in December, and have been using it ever since. Go hands-free with voice zulfikarfrombanbury, call Sometimes your App maybe gets messed up, so it would be having connection issues. only. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. Download the Hue Sync mobile app from the App Store or Google Play Store. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. Some people tell me that their app often starts disconnecting randomly from their Hue bridge if Philips pushes new updates for either the Hue Sync app or the Hue bridge. Other users have experienced problems with the app related to how it stores data on your PC. Starting to hate the sync box. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. How to set up Philips Hue Play HDMI Sync Box - YouTube Troubleshooting Ecobee Server Communication Issues. How does this all work? This is another one youve probably already guessed the solution for. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. I have a 4K Apple TV and a Sonos Arc. Just looked at the Gradient and i'm sold on that. It works with anything, really, even web browsing and music, but the experience is especially immersive when watching movies or gaming on full screen. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. For a better experience, please enable JavaScript in your browser before proceeding. With the continuous improvement of hardware and technology, the Hue sync App is also constantly upgrading. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Yes, *Image on the television? The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). However, it just supports 60Hz inputs currently. There is already the way of entertainment in our modern lives. My xbox and cabke box are connected but when i turn it on i get the weak no signal message. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). So almost every software or App will release patches for the upgrading. Is that the issue? Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. While these are quicker to fix than the issues with the app, they can also be harder to diagnose. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Many users tell me that their app would be lost connectivity once per hour. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. Connect the Hue sync box to power and your TV. Delete Appdata files, it will be repopulated. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. I don't get it. You also can keep the old installer files like Hue Sync Apps on your computer. The Philips Hue Play HDMI Sync Box is an enjoyable way to add interactive lights to your setup, with your box taking an input HDMI signal and synchronizing light colour to it. When the connection is confirmed, tap Search . Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. My AVR supports Dolby vision pass through. Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Good question. Mine was turning off using HDMI out 2 on my Denon. Optional: Pair a TV remote to the Hue sync box. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. The system is composed of two standalone units, which are an app and a physical box. All rights reserved. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. This app allows you to do a lot of fun things, it is for both Mac and PC users. Hue Bridge required, not included. Create an account to follow your favorite communities and start taking part in conversations. It was plugged in HDMI 1 and now I've got it in HDMI 4 it's half working. The gradient strip is definitely a big improvement over using just the light bars. If you have used theHue Sync App, you may have some common issues with it. Wait 30 seconds. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Which makes sense because I am not sending a Arc signal through it (as I am not using a audio receiver) I do have the app tv connected to HDMI port 4. . By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Now you can try to downgrade back to the previous version. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. Thank you for using Apple Support Communities. Hopefully with working files this time around! In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Does anyone use an Apple TV 4k and is it working? He has therefore loved seeing smart homes hit the mainstream. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. All postings and use of the content on this site are subject to the. And the Hue Sync App allows your PC/Mac to control and sync your hue product. omissions and conduct of any third parties in connection with or related to your use of the site. Hook up the ones you won't use the lights with to the TV and the rest to the sync box and you'll be set. Looks like no ones replied in a while. ADD UP TO 10 LIGHTS. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. POWER ON AUTOMATICALLY. If possible, we would also recommend updating the Philips Hue TV sync box. It should display a wide range of folders for apps installed on your device. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Here are a few of the most common issues with the Hue Sync app. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. The Philips Hue . APs are also best used for devices that dont require a 100% reliable internet connection. Its really that easy. Open the new finder window, then click Go. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Users are divided on this particular feature. When the connection is confirmed, tap Search. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. What fixed it for me was in the settings in the sync app there is a section called 'Automatic Control Options', I deselected the first 4 options and immediately it started detecting the signal from the devices powered on. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. Hello just here to say you are my favorite person as this has fixed my issue too!! Losing Signal While Using Secondary HDMI Ports. They release a new version constantly, you can see. Can we ask, have you tried any other configurations? Philips Hue Play HDMI Sync Box to Sync Hue Colored Lights With Music Hue Play HDMI Sync Box | Philips Hue US We and our partners use cookies to Store and/or access information on a device. Help! By switching between HDMI devices and turn the sync on or off, you can get the atmosphere setting just right for your at-home dance party, gaming tournament, or cinema night. Does your eye start adapting? 8. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. It may be that the users are not familiar with how to use it, or some hardware and software problems. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. The Philips Hue Play HDMI Sync Box can let you create an entertainment setup that wows by syncing your Philips Hue lights to connect to the rest of your smart devices such as TV, gaming systems, and streaming devices. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. Does Ring Now Offer 24/7 Recordings? Copyright 2000-2023 M2N Limited E. & O.E. Philips Hue Play HDMI Sync Box Black 555227 - Best Buy Or want to be part of a movie? Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. If your Sync Box is connected to a third device then connects to your monitor or TV, then your Hue Sync Box may be lost connection or signal. The Hue app is the central control for all of your Hue devices on your smartphone. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Joseph_S. However for some users, they don't understand the charm in a practical moving watching experience. All this fix does is force the Philips Hue app to repopulate its own data files. But whats causing the connection issue you may encounter. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. When I deactivate it, my tv starts recognizing Dolby again but the lights stop syncing with the hue device. I cant think of any big issues. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in - YouTube Is Philips Hue Z-Wave or Zigbee? If you are unsure about installation, refer to the manual that came with your Hue sync box. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. All you need to do is set up a new entertainment area on your smartphone. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. If your issue doesnt get fixed in the coming updates, or you dont want to wait, you can always go back to a previous version. 1-800-MY-APPLE, or, Sales and Philips Hue on Twitter You can easily solve that by placing the Wifi router closer to the system or using an ethernet cable because wired connections have better latency than wireless connections. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Why Your Hue Sync Has Connection Errors (& How To Resolve) This update also brings support for HDR content, including Dolby Vision and HDR10+ content. Many companies constantly updating and improving their App, making App more complicated to use, especially for the Hue sync App. Philips Hue Sync is a newer product from Philips Hue. With each update, new release notes are published so that you can keep track. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Navigate to the HueSync folder (Roaming or Local). In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. The cause of these issues could be errors during an update that arent fixed by further patches, problems with the apps coding, or just one of those seemingly arbitrary computer bugs that perplex even the most well-intentioned systems. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. It was the only thing that worked for me after hours of trying. But you will still have some connection issues. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. I have listed six methods for your issues. 5. Save my name, email, and website in this browser for the next time I comment. Judging from the scenarios listed, it appears it may also be worth contacting Dolby Support, as Dolby Vision appears to be triggering an issue with the Philips Hue Sync Box. Hue Sync Box adds support for Siri control alongside - AppleInsider Yes I've tried everything you mentioned on your comment. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Aug 22, 2020 6:17 AM in response to ShYnNoK. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. An example of data being processed may be a unique identifier stored in a cookie. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? Apple may provide or recommend responses as a possible solution based on the information You must want to solve this problem to enjoy it. , you may have some common issues with it. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Dolby vision wont work correctly on my 2016 LG Oled C6. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. Why cant we view Dolby Vision content when using the Denon receiver? All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. 2. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. I've contacted Philips Hue Support but they don't know what they are doing. Everything that happens on scenario 1 happens here. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . Enter the password for your Wi-Fi network when prompted. I got the same issue. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Philips Hue Sync - Apps on Google Play Honestly considering a return. For the connection issues, there will be many solutions, one method works for you but may not work for others. No, * Image on the television? Any help appreciated. Philips Hue Verified account @tweethue. In order to try this fix, you need to delete your apps data. For example, HDMI 1 could be the name of your gaming console. There are applications that claim to work on Smart TV's with this box however they do not work . Sonos Arc / Hue Sync Box / Apple TV4K / Samsung Q7DR and Dolby Atmos I have my devices connected as follows: Apple TV> Hue Sync (port 4)> Samsung TV (HDMI port 1 with Input Signal plus turned . Thanks and good question. The last step is to install the new Sync app on your Mac or PC. Here I will give some suggestions if you will have some glitches. I will list some issues to see if you have had them. Press and hold the power button on the Hue sync box. Once those devices are good to go, youll need the Hue app. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? Luckily, when it comes to connection issues, the majority of problems are caused by its means of connection, so you shouldnt have a hard time reconnecting to your lights if you dont have any hardware problems in the box or the lights. TV signal drops until I reopen the Hue Sync app. Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. This wont harm your app or connected devices. When one is found, tap. Please ensure that the Hue Sync Box directly connects to your monitor or TV. You may have an access point or two within your home if you like to use smart home devices. It requires an HDMI input and Smart TVs dont output the video signal. With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. 3- When I turn on the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility", the lights go back into syncing with the image but the TV doesn't recognize Dolby Vision anymore.

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