Although my number plate seemed to have been correctly detected. Help - ** RESOLVED ** . First time ive ever been down that neck of the woods. Now being told that the 2.50 is being held as a credit. The purpose of the penalty scheme is to encourage compliance with the payment system. He just said you have not paid so you will be fined. ARGHHH IT IS SO INFURIATING. Just received a penalty notice for a crossing I made on 08.06.15 even though I had paid 5 for this crossing & one on 05.06.15 This was paid prior to the journey on 25.05.15. They the meter. Had exactly the same problem phoned and was told it was not possible to pay after midnight on the day after the crossing. Hope you enjoyed your time here. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. Theres no web address on the signage, so motorists are paying the wrong charge. Not sure explaining will help much, though, if you look at others whove tried to point out the blindingly obvious. I have tried to pay now but the DVLA site thinks my Ford is a Nissan. Too many people like you are being hounded for doing no more than the right thing. Work for DART do you, George? In my opinion, the system you have implemented is hopelessly flawed and unreasonable, as well as probably being unlawful. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. You should call and ask. www.paydartcharge.co.uk appears at the top of the Google search Appearing at the top of Google's search ranking means less online savvy Dartford Crossing users could be paying too much. I will let you know how I get on with the car hire company, although they havent been to helpful so far! On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! A couple of days later I suddenly remembered, I went straight online and paid the toll charge. What happens if the authority rejects my appeal? I tried to enter my car registration number on the ghastly and confusing UK gov website and it was refused. Can someone tell me if I can appeal? If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). I therefore find that the decision to issue PCN was not a properly exercised discretionary power as allowed for by the Regulations, and therefore procedural impropriety has occurred. Hope that helps. The supposed officer was not an officer at all, but the servant of a foreign ambassador; it was he who had dealt the first blow; he had not drawn his sword, but the other had snatched it from his side, and had run him through the body before any one could interfere; whereupon a stranger from among the crowd knocked the murderer down with his . Dont trust HMG Agencies? At least waste as much of their time as possible with phone calls and letters, after all they are wasting your time. The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. How to appeal: Challenge the penalty by contacting the issuing authority within 28 days of the notice being served. I have no issue in paying the normal crossing fee. I thought there may be a temporary reason. Appeal and you will probably just have to pay the original fee. Worth a look. these people are thieves..basically charged for forgetting to pay a couple of pounds,do they really think people are trying to get away with paying a couple of pounds so they instead be hit with a crazy expensive fineas I said thieves. When my other half spoke to the Dartford tunnel team they assured him that next time it would automatically be taken out of his bank account. As per their letter the fine is cancelled. UK has often been known for its lack of customer service for the government to promote it through such a scheme is unbelievable. While his Dartfordcrossingtoll site is not asking for money, its likely that some wont be for built with such innocent intentions. This eBook is for the use of anyone anywhere in the United States and most other parts of the world at no cost and with almost no restrictions whatsoever. How does not received a dart charge penalty. I had no idea. when I passed there, coming from the North, I remember we found the tollbooths open, Choose Pay or challenge a PCN (Penalty Charge Notice) then click Next button Certainly worth a go. Would a payzone accept my payment now or should I just wait and see? this is not right for all of us, to be told by one of your employs, well im really sorry but our systems are down. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). I also would like to know if this may be a valid complaint to include in a represention, as well as my other issue with the PCN: And that is, I have received the Notice sometime after 17th of Sept., while absent from my address for 9 days. Hope the trip was good otherwise. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? Your site is very helpful, so many thanks. we saw the big C and a time underneath but there was not signage saying anything about payment. When asking the lady there which dates I am missing the could not tell. I cant think how many 1st timers are caught out by this scam, leaving the dartcharge company thousands of pounds in credit when drivers do not intend to use the crossing again like myself. If so, you should be fine for both trips. On Wednesday I logged onto the crossing website to make the 5 payment but it was blocked as a dangerous site by the company firewall! The fine is 70 (with 35 option for early payment) but OP has more than one. The phone will remind you to pay as you arrive at the your destination or crossing6. Lloyds would pay the UK Govt taxes on their profit for this sum so I decided this year to none renew my business with the UK. I just assumed that as there were no booths that theyd finally seen sense and dropped the charge. Is this a tax on the english again. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. I would appreciate your help. Let us know. If I had known that I had to pay, I would have definitely paid! Is it possible that someone else has used the car at the crossing? Let me put it in writing: Your website is rubbish and totally not mobile friendly, and your call centre staff are defensive and rude. They told me this is often the case . You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. Yes I have had the same I remembered 6 days later (busy time with family etc sorry I have a life!). BY CHEQUE OR POSTAL ORDER: write the PCN number on the back of a cheque or postal order payable to 'Dart Charge' and send to Dart Charge, PO Box 842, Leeds, LS1 9QF. Note: Highways England apologises unreservedly for their error. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. I didn't ignore the fine. Delivery is usually deemed to be 2 working days after the date on the notice. How to Sell Challenge Dart Charge Penalty to a Skeptic FML! If you believe you should not have been issued a penalty charge notice, you can challenge it by I did call them to day trying to explain but they wanted the plate number when I dont have. I havent received any kind of notice through the post yet regarding the fine and it has been 12 days if I get a letter, does anyone know if I will still have to pay the fine, or will I then have 14 days to pay the toll as its a first offence? I checked my account the next evening to see Id been charged for my return journey but not the original one. I am not aware there is any such Advance Payment Agreement in place between Dart Charge and in the form of a properly opened account. Did you get anywhere with this as i am in the exact same situation. So the money has been taken. For example, motorists were fined because the Automatic Number Plate Recognition (ANPR) system failed to work. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. Leeds Not sure how you would stand legally, but any case would certainly be helped by the fact you had given SANEF the chance to compensate you for equipment that is seemingly not fit for purpose. If you don't want to complain online, you can do it by phone or letter. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? In short, I would relax and enjoy the fruits of your shopping trip. Hi Gary, Yes, you should be okay as it is as you say the first offence of forgetting to pay. On all other toll roads you get signs telling you costs for each type of vehicle and how to pay we saw nothing. People cannot travel without the stress of thinking, will I get a congestion charge, a toll charge, parking ticket, overtime parking ticket etc. If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. Tip booking system has 1,000 no-shows per week - prompting 'be So, forgot to pay my Dartford Dart Charge. Scandal. If it was two crossings, its likely youll receive a fine for the second. Id already been sent a PCB when I forgot to pay the first or second time I went through over Christmas, and paid the 2.50 then, so as my second fine I assume Im going to be hit with a 35 fee on top of 2.50 charge. Crossed on Saturday for the first time. I think lawyers should step in and file a case against them. The consequences of this mean you must also pay an extra 50% within fourteen (14) days of receiving it. I got pipped by cars behind me who obviously werent paying either so I carried on. This'll halve if you pay it within 14 days, but increases to 105 if you don't pay. I wish you the best of luck and let us know how you get on with this. I subsequently attempted to use your website to determine whether you had used this money to take payment for the crossings, and discovered that is it not possible to do so. Hi It is still active and should include the second one according to the slightly unclear wording on the official rules.Pay both now and you should be fine. I think it was a mistake removing the barrier as they know people will forget and they will make more money. And yet they penalise us if we are unable to be on line. I understand there is the possibility of a 14 day grace period if this is the first offence, however. If I do receive a PCN how do I ensure that it is linked to the payment I made? CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. Thanks very much. (the registered keeper) by mail. The crossing fee will be added to the Penalty Charge Notice. Reduced to 35.00 if paid in 14 days. I received a Charge Certificate in the post yesterday (22/01/2016). Dart Charge Fine. As you should have received a 14-day period to pay the original toll from when the letter arrived. And is there any chance to claim that I did not get the first original letter where I was able to pay only for crossing in 14 days ? These figures dont appear to have been released since. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. The latter may also have made an honest mistake or may not have understood the system and the appeal system is there to sort them out from the chancers. .. so Im delighted and offer to pay. This demonstrates a fundamental flaw in your accounting system. This is my first offence and i paid eventually. However, I suddenly remembered to pay tonight at 11.59 quickly found the website which I have never had to use before, started putting in my info. My Online payment was charged twice. My wife forgot to pay the charge until a day after the midnight deadline its her second time. If the Dart Charge Penalty Charge Notice isn't paid within 28 days of the offence, then a Charge Certificate is sent and the fine will . 2. Thanks. Will I be fined or should I get away with it seeing as I paid it 2 days later This is my first journey too? Im also waiting for my receipt of payment which still hasnt arrived nearly 15 minutes after I paid it? Hopefully matter is now closed. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, Im not (its my wifes) so could not agree. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. The time given for payment is way too short and the fines are out of all proportion. Thanks. I live 90% of the time in Germany. Surely as a statutory body they have a duty to act fairly and it seems grossly unfair to have such a tight deadline and to refuse to accept payment before the fine has been issued. Paid Dart charge late and first notice of a fine is 105! We have one in our family the car is obtained from special suppliers and when we went through it automatically picked this fact up on the Registration. Oh yes, but will deprive them of millions in lost fine revenue. Simply use the store locator below to find the outlet thats closest to you. No correspondence has ever been received prior to this notice of enforcement (honestly not sure if I paid or not, though think I did). ALPHA Yes its known on the east side of London wider publicity is not available and you need to actively search to find out how the system works. PDF Form TE9 Witness statement - unpaid penalty charge - GOV.UK You can use the link above to ensure the amount was sent and received. What an absolute racket! After travelling on French motorways where a payment system is in place that caters for regular and occasional users, I can confirm that for the latter, the system is vastly superior in every respect to the system you now operate. I did this right away on-line and was emailed a receipt. I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. The charge applies if you use the Dartford Crossing (see the map below for its location) between 6am and 10pm on any day of the week. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. I used the Dartford crossing on 09/08/15 at 1858 totally unaware there was a charge for doing so. Is there a time limit within which the Dart Charge penalty notice has to be issued? Or they forget to pay on time which results in a penalty charge. Just the Government again hitting the motorist for more cash. In France motorway tolls are collected by automated credit card readers, why an earth does the UK have to be different? You could get a Dart Charge penalty charge notice for several reasons. Warn visitors from overseas: With open borders in Europe, many more people will come to visit the UK from overseas whether on holiday or to see friends and relatives.

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